Due to the personalized nature of our products, we do not accepts returns. We supply a proof via email for every item that we personalize. Spelling errors and things of that nature are up to the buyer to catch in the proof. If the error is our mistake, we will gladly fix the problem at no additional cost.

CANCELLATIONS 

Cancellations are only accepted up until the final proofing. Once the file is sent to the printer, we cannot accept cancellations. Cancellations before the file is sent to the printer are accepted, but we will ony refund 1/2 of the money that you prepaid. This covers our time spent on the file up until the cancellation.

The normal time from order to you receiving your package is anywhere from 1 week to 2 weeks after approving your order.  We have all orders shipped to us to make sure your order is up to our standards. Printers are not mistake proof, so we check every order. Our printer has about a day turn around & they ship via UPS 2-day ground. We will check your order & ship it the same day or the next day via the shipping carrier that you chose during checkout.

*Please note that during our busy seasons, proofing will take longer*

 

**Shipping & Printing times vary during the Holiday seasons. Please plan accordingly. We are NOT an in house printer, therefore we cannot be responsible for printing times or shipping times.**